Identity checks are compulsory for all ACT and NSW land transactions. This legal requirement is for your protection, to minimise fraud-related risk, and protect the integrity of the Land Titles register.
We cannot act on your behalf if you are not willing to complete an ID check with us.
In line with our commitment to flexible and efficient service delivery, we offer a choice of three options.
Option 1 — InfoTrackID
We prefer to verify your ID remotely using the “InfoTrackID” platform. This option will require you to securely upload copies of your identity documents and complete a video security check. Your identity will be verified by our third party provider (Info Track) using a combination of document verification services (DVS), facial recognition technology, and optical character recognition. As at July 2026, the cost of this option was $35.00 inc GST per person. The fee (current at the time) will be billed to you as a disbursement at cost.
Option 2 — By appointment, at our Page (ACT) office
We can also verify your identity in-person at our Page (ACT) office. If you select this option, we will contact you to arrange an appointment. You will need to bring these documents with you. The costs of this appointment is usually included in our quoted professional fee.
Option 3 — Australia Post
It is also possible to visit a participating Australia Post outlet. If you select this option, we will contact you to provide a custom paper form to fill-in and take it with you. Australia Post will charge you a fee for this service (as at July 2026, the fee was $49 per person). You can read more about this option, here.