Identity checks are now compulsory for all ACT and NSW land transactions. This legal requirement is for your protection, to minimise fraud-related risk and protect the integrity of the Land Titles register.
We cannot act on your behalf, if you are not willing to complete an ID check with us.
In line with our commitment to flexible and efficient service delivery, we offer our clients a choice of three options to complete identity checks for ACT and NSW land transactions.
Option 1 — By appointment, at our Page (ACT) office
We can verify your identity in-person at our Page (ACT) office. This is usually the most convenient option as you can sign the (paper) sale contract while you are here. If you select this option we will let you know when it is time to make the appointment and provide a list of documents to bring with you. The costs of this appointment is included in our quoted professional fee.
Option 2 — WebVOI
We can also verify your ID remotely using the Info Track “WebVOI” platform. This option will require you to securely upload copies of your identity documents and complete a video security check. Your identity will be verified by our third party provider (Info Track) using a combination of: document verification services (DVS); facial recognition technology; and optical character recognition. You can read more about this option, here. As at April 2021, this option costs $9.90 inc GST per person. The fee (current at the time) will be billed to you as a disbursement at cost.
Option 3 — Australia Post
It is also possible to visit a participating Australia Post outlet. If this is your preferred option you will need to complete a custom paper form, and take it with you (we will provide the form to you if you select this option). Australia Post will charge you a fee for this service (as at September 2020, the fee was $49 per person). You can read more about this option, here.